A: MaxwellBlake offers discounted curbside delivery on all items shipping within the continental United States. If you require in-house delivery, set up and packing material removal-we also offer White Glove delivery for an additional fee.
A: MaxwellBlake offers "White Glove" as a shipping option on most large items. This option is available during checkout at an additional cost. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup. Additional labor may be subject to additional charges.
A: If the item(s) you wish to purchase are in stock, you should receive them within one-two weeks, unless an expedited shipping method has been established. However, MaxwellBlake offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us at 888.416.0271.
A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are rare, damages do happen once in a while. It is the responsibility of the customer to inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Fedex Freight, R&L Carriers, Estes, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply if someone is not available to accept delivery. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.
A: By logging in to your account on the MaxwellBlake web site, you can view any status updates which have occurred. We are always happy to track your order for you. To track your order, Please email us at email@example.com or call us at 888.416.0271 and provide us with the details of your order.
A: MaxwellBlake has several warehouses. Our main warehouse is in New Jersey however, many times the item you wish to order will need to be shipped to you. Please contact us or call us at 888.416.0271 to find out if your item(s) are available for pick up in our MaxwellBlake warehouse.
A: When placing an order for a custom or out of stock item, you will receive a message during your checkout process notifying of how long the estimated shipping time is for that item. Please note that although we do our best to get your order produced and shipped as soon as possible, these shipping times are estimates only as shipping time may vary. Production times may vary slightly due to production back log, variances in shipping line schedules and other factors that may not be within our control.
All custom orders (items not in-stock at the time you are ordering it) must be paid in advance and are non-refundable. Please allow for variations in color as your computers monitor may not accurately represent actual colors of the materials used. Slight variances in colors or variances in dimension in dimensions of up to 10% is considered normal and will not be accepted as defective.