Q: What is your return policy?
A: MaxwellBlake wants every one of your shopping experiences with us to be a positive one. We are happy to offer our customers a simple return policy. In the unlikely event that you are unhappy with your in-stock item, you may return it to us for a full refund of the purchase price less the actual shipping cost and a 15% restocking fee. This restocking fee helps us to offset the cost when our vendors or manufacturers charge us to return goods. Any free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.
Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials and resalable as new. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Refunds for the purchase price only will be issued once we have received the item and it has been determined to be in like-new condition.
Before sending back an item, please contact us through our customer service form. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer’s responsibility to file a claim for the damaged merchandise. Items that have been discounted from the original Sale Price or items purchased using a discount Promo Code may not be returned or exchanged.
We do not accept returns on orders outside the continental United States.
Promo Codes: promotional discount codes when available apply only to sales generated on the web site. Phone sales do not qualify for any Internet advertised promotional discounts.